Returning

You can return most purchases (with the exception of custom or finished products) within 14 days. After you register your return with us, you will receive a return number from us and then you have 7 days to actually return the products. Please mention the return number so we can help you as soon as possible.
Products must be returned in unopened packaging and in undamaged condition.

Please note, always check your order as soon as you receive it. Has something gone wrong with the order or do you have damage to a product? If so, please notify us immediately upon receipt of your order so we can report it to the carrier.

Step 1

Check if your product may be returned. Every online consumer has the right to cancel the agreement within 14 days without giving reasons. The cancellation period expires 14 days after the day on which the consumer or a third party designated by the consumer, who is not the carrier, physically receives the goods. Custom-made products are legally excluded from the right of withdrawal. Products that we have specially mixed or filled for you cannot be returned.

Step 2

Register your return with us by sending an email to info@grandsurface.com.
You will then receive a return number and return form from us.

Step 3

Once you have received a return number, carefully pack the products in the original box or another sturdy packaging. Always check that the product is properly packed, as any damage caused by yourself or by the delivery service is at your own risk. Any damage to the product we receive may mean that we deduct the costs from the amount to be credited.

For consumables, to evaluate the product it is not necessary to unpack or open it. If you do, the product is no longer saleable and the depreciation may be 100%. You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Step 4

Print out the return form that you received from us by email and put it in the box. Send the package to our address JF Kennedylaan 248, 5981 WX Panningen, Netherlands.

Step 5

After shipping, keep your shipping receipt until your return is fully processed. This allows us to track your shipment if something goes wrong. Return costs are at your own expense.

Step 6

We will process your return shipment. Once your return has been processed, we will refund you.

If you have returned a product and expect money back, you will receive a credit invoice from us by email with the amount to be received. You will receive this credit invoice when we have received your return shipment in good order. You can also track your return shipment via your track trace code. If you have returned a product and expect money back, you will receive a credit invoice from us by email with the amount to be received. You will receive this credit invoice when we have received your return shipment in good order. You can also track your return shipment via your track trace code.

We will do our best to refund you as soon as possible. No later than one week after receiving your return, you will receive the credit invoice and payment.

Return Address

The correct return address:
Gratch International
JF Kennedylaan 248
5981 WX Panningen
Netherlands

Need our help or have other questions and/or comments? Then feel free to fill out our contact form.